Support
Talk to the person who built it.
RideGlass is made by one person. Email is the whole support system — there is no ticket queue and no bot.
Email
greg@rideglass.com Bug reports, feature requests, Pro purchase problems, press and anything else.
Help me help you
For anything that looks like a bug, include these — it usually saves a round trip:
- iPhone model and iOS version
- RideGlass version (Settings, bottom of the screen)
- What you were doing — riding, reviewing a ride, exporting
- A screenshot, and the CSV export if the numbers look wrong
TYPICAL REPLY · within 5 working days
Before you write
Purchases & refunds
RideGlass Pro is sold by Apple, so refunds go through Apple — reportaproblem.apple.com. If the unlock is not restoring, email me and we will sort it.
Languages
RideGlass is localised into several languages. Support email is answered in English.